Customer support
A real person reads
every email.
There's no ticket portal and no phone tree. Email us and you get a reply within one business day.
What to send us
Help us fix it on the first reply
Order or delivery question
Report hasn't arrived, wrong email on the order, wrong VIN at checkout, or you just need it sent again.
Include: VIN + PayPal transaction ID
Refund request
If we couldn't find meaningful records for your VIN, the 30-day money-back guarantee covers it.
Include: VIN + reason (one line is fine)
Anything else
What a package covers, bulk orders for dealers, or something broken on the site.
Include: as much detail as you can
FAQ
Answered already
What's included in the free check vs. the paid report?
The free check decodes your VIN into year, make, model, trim, engine and plant country, instantly. Paid packages add title, accident, theft, recall and ownership records. How deep it goes depends on the package you pick.
Where do I find my VIN?
Check the dashboard on the driver's side, visible through the windshield. It's also on the sticker in the driver's-side door jamb, and on your registration and insurance papers.
How long does the paid report take?
Within 24 hours. A person reads every full report before it's sent. That's slower than an instant automated pull, and it's why you can trust what's in it.
Do I need to create an account?
No. Enter your VIN, choose a package, pay once, and the report is emailed to you. No login, no dashboard, no recurring charge.
What if the report comes back incomplete?
If we can't find meaningful records for your VIN, the 30-day money-back guarantee covers you. No argument.