Refund Policy

Section 01

What this policy covers

This policy applies to vehicle history reports purchased from autovinreports.com and to the payment processing connected with those purchases. Packages and prices are listed on our pricing page.

Every purchase is a one-time payment. We do not sell subscriptions, so there is no recurring charge to stop and nothing to cancel.

Section 02

The 30-day money-back guarantee

You are entitled to a full refund when all of the following apply:

• The report contains demonstrable errors, or we could not find meaningful records for the VIN you submitted, so the report did not meet the expectations set at the time of purchase.
• You report the problem to us within 30 days of the purchase date.
• You can provide proof of purchase, such as your order confirmation email or PayPal transaction ID.
• You give us a reasonable opportunity to put the problem right first, for example by re-running the VIN or re-sending the report.

Section 03

What is not refundable

Refunds are not available for:

• Reports delivered accurately and as described for the package purchased.
• Custom or specially prepared reports that have been completed and delivered.
• Digital resources delivered as described.
• Requests made more than 30 days after the purchase date.

A report that contains less history than you hoped for is not automatically an error. Some vehicles simply have few reported records. If a report returned no meaningful records for your VIN, it is covered by the guarantee in Section 02.

Section 04

How to request a refund

1. Email support@autovinreports.com with your order number or PayPal transaction ID, the VIN, and a short explanation of the problem. Attach any supporting material, such as a screenshot.
2. Our support team reviews the request. We may ask for more detail or offer to correct the report first. More complex cases are escalated for a second review.
3. If the request is approved, we issue the refund to the original payment method. Refunds are processed within 10 business days of approval. Your bank or PayPal may take additional time to show the credit on your statement.

Section 05

Partial refunds

In some cases we may offer a partial refund rather than a full one. This may apply where:

• Part of the order was delivered and used as described, and part was not.
• You requested changes or additional work after the initial delivery.
• A full refund would not be appropriate given the work already completed on your order.

Partial refunds are decided case by case, and we will tell you the amount before it is issued.

Section 06

Changes to this policy

We may update this Refund Policy from time to time. The revised policy will be posted on this page with a new effective date and applies to purchases made on or after that date.

This policy forms part of our Terms and Conditions. Personal information sent with a refund request is handled under our Privacy Policy.